Missed Sales and the Pricing of Ancillary Goods
Abstract
Firms often sell a basic good as well as ancillaryones. Hold-up concerns have led to ancillary good regulations such
as transparency and price caps. The hold-up narrative, however, runs
counter to evidence in many retail settings where drip prices (charged
for ancillary goods) are below cost (e.g. free shipping, or limited
card surcharging in countries where the "no-surcharge
rule" was lifted). We argue that the key to unifying
these conflicting narratives is that the seller may absorb partly
or fully the ancillary good's cost so as not to miss
sales on the basic good. A supplier with market power on the ancillary
good market then takes advantage of cost absorption and jacks up its
wholesale price. Hold-ups occur only when consumers are initially
uninformed or naive about the drip price and shopping costs are
high. The price of the basic good then acts as a signal of the drip
price, since a high markup on the basic good makes the firm more wary
of missed sales. Regardless of whether consumers are informed, uninformed-but-rational,
or naive, regulation that imposes price transparency
together with a ban on loss-making sales on the ancillary good leads to (i) an efficient consumption of the ancillary good,
and (ii) a reduction on its wholesale price, generating strict welfare
gains.